FAQs for Women's 10K
The FAQs are extensive and the search bar function should assist you in answering questions efficiently. We urge you to check this FAQ section before contacting us.
When do entries open ?
Entries are open now!
When will entries close?
Entries will close as soon as the event reaches capacity.entry
Can I enter if I have a medical condition?
If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.medication
Can I take part using a wheelchair or handbike?
Yes. We welcome entries from wheelchair and handbike users across all of our events. There are no separate wheelchair or handbike races, anyone entering the events will be included within the mass field for their respective race. Anyone taking part in a wheelchair or handbike must be self propelled for the entire race, therefore, participants in electric wheelchairs and individuals being pushed by a friend/colleague are not permitted on the course.
We will do everything that we can to accommodate wheelchair and handbike users but there are also time limits which all entrants must stay within. Any entrants who are predicted to complete the course significantly ahead of the elite field can unfortunately not be accommodated on the course as the event operates on roads which are closed for a limited period of time and would not provide a safe route to anyone significantly ahead of the elite field. There are also maximum time limits for all races which are outlined above. These times are designed to be as inclusive as possible but anyone entering an event must be able to stay within the time limit as key course facilities such as closed roads, hydration stations and toilets cannot remain in place indefinitely.
As event organisers we will ensure that we can accept entrants from wheelchair and handbike users across all events wherever possible but there may be some circumstances in which this isn’t possible. If you are unsure as to whether the factors outlined above will impact upon your entry, please contact our event team using the contact form at the bottom of this page and we will be happy to help.
How old do I have to be to take part in the event?
To register for the 10K you must be 15 years of age or older on event day.age
Which finishers T-shirt size should I choose?
Our T-shirt sizes are: S – 34″, M – 36″, L – 38-40″, XL – 42-44″.
Please note that we pre-order t-shirts based on the size that you chose when you entered and is printed on your event number – please ensure that this is the size that you collect when passing through the finish funnels.
How can I tell if my entry is approved?
You will receive a confirmation email as soon as your entry is approved. You can also check your entry status by logging into your MyRunning account.
Can I transfer my place to another event?
No. We do not allow runners to transfer between events for the health and safety of all our participants. Supplies are allocated per event distance, if we allow runners to move between events then one event would have over supply in one event and then under supply in another event. When organising a large scale running event, supplies (t-shirts, medals etc etc) are specific to the event and are organised and ordered months in advance.move, change
Can I defer my place until next year?
No, in normal circumstances entries cannot be deferred towards future events unless the event has been postponed. If this is the case, options will be available to you within your MyRunning account.defer,postpone,delay
Can I get my entry re-instated after I have withdrawn or transferred my entry?No, if you have opted to withdraw or transfer your entry it cannot be reinstated. We would therefore advise that you think carefully before withdrawing or transfering your place in the event."
Can I get my entry re-instated after I have withdrawn my entry?
No, if you have opted to withdraw your entry it cannot be reinstated.
We would therefore advise that you think carefully before withdrawing or transferring your place in the event.transfer
If I withdraw my entry will my entry fee be refunded?
No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.
How and when do I receive my event number and timing chip?
Your timing chip is integrated into your number, there is no chip to attach to your shoe.
All entrants who have registered with a UK address will have their Event Number posted out to them in the week leading up to the event, all numbers should be received no later than the Friday in the week leading up to the event.
No overseas and late entrants Event Packs and Event Numbers will be sent out. All overseas based and late entrants runners must visit the Event Number Station to collect their number on the morning of the event. Location and opening times of the Event Number Station can be found in your Event Information Pack.event number station timing chip
What do I do if I have not received my event number by the event day?
You will be able to collect a replacement Event Number from the Event Number Station on the day of the event. The Event Number Station is located at the Start Area near the Start Line. Please check your Event Information Pack in your MyRunning account for opening times and location.
Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.race bib
I’m a late entrant, where do I pick up my event number?
You will be able to collect your number from the Event Number Station at the event. You can find out more about the Event Number Station via your Event Information Pack, including locations & opening times.
Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.race bib
How and when will I get my event information pack?
Your Event Information Pack will be available from within your MyRunning account at least 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your MyRunning account.
The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.race
Do I need to have a printed copy of my bus ticket with me on the event day?You will need to show your bus ticket either printed off or on a mobile device.
Are event bus tickets available to buy on the day?
Yes, tickets will be available to buy at the bus pick up points but any tickets bought on the day will need to be paid for by card.
Do I need to buy an event bus ticket for my child?
Children under the age of five can travel for free provided they can sit on a parent’s knee and will not need their own seat on the bus.
Children tickets are the same price as adults tickets.pass
Is there buggy / wheelchair space on the event buses?
Yes, there is buggy space on the event buses. One thing to note, however, is that it's in a similar arrangement to regular buses: if there is a buggy or wheelchair already in the space, the parent has the choice to either fold up the buggy and hold the child, or wait for the next bus.
Event buses will be leaving at regular intervals so there shouldn't be too much of a wait. This abides by the bus company policy.
Wheelchair users over the age of 5 need to buy an event bus ticket.
Can I take my dog on the event buses?
No, only registered guide dogs will be permitted on the event buses.shuttle
I have been allocated into a different start pen to my friend/family member, can we start together?
Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line so that they can be with friends or family. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.
Can I walk?
Yes. You are welcome to complete the course at your own pace, however, there is a maximum time limit of 1 hour 30 minutes associated with each event, this is very inclusive as even completing the route at a relatively slow walking pace will see you finish within 1 hour and 30 minutes. If you plan to walk the whole distance we request that you allow runners to start in front of you.
A sweeper bus follows the back of the event at this pace and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.
Can I run in any of the events pushing a pram, buggy or wheelchair or using additional assistance such as walking poles?
No. We only permit runners and self propelled wheelchairs and handbikes on the event routes. Please do not plan to take part pushing any objects, carrying small children or using walking poles as this is not permitted.
Are there pacers / pace setters at this event?
Yes. There will be a team of four friendly pacers on the course. They will be running at 45 minute, 50 minute, 55 minutes and 1 hour finish time pace – so if your individual goal is to complete the course in one of these times, they can help you do this!
There is an overall course limit of 1 hour 30 minutes so you can take it at your very own pace too.
Can I take part wearing headphones?
UKA rules state ’The wearing of headphones, or similar devices, (other than those medically prescribed), is not permitted in races on any single carriageway road that is not wholly closed to traffic.
This restriction does not apply to races held on dual carriageways provided that there are clear, structured separations between the separate carriageways. Competition Providers of races held entirely on roads closed to traffic may apply this condition where appropriate to local circumstances.
Can take part in this event with a dog?
No. Not unless it is a registered guide dog.support assistance
Can I take part in fancy dress?
Yes of course! As long as your outfit doesn't include any thing which could impede other participants.
If you plan to take part in a group fancy dress outfit joining runners together please contact us using the form below to check that your costume meets health and safety regulations.dress up
What if I fall behind or want to stop?
A sweeper bus follows the back of the race at the pace of the course time limit and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity.
If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.walk
Are there shower facilities available within the finish area?
No. There are no shower facilities provided as part of the event.changing
Is there a tracking app available to follow participants?
We recommend using Strava Beacon software, the market leader in live tracking, to share your live location with your friends and family.
Strava Beacon allows runners to share their real-time location with anyone they want. When Beacon is activated, users can go into the Strava app and select three contacts they want to send a notification text to with their location. The contacts can be anyone in their smartphone, so you’re not limited to just Strava user friends. Once selected, a text message will form with a link to a real-time map of your location. The link leads to a page on Strava’s website where the people you sent the link to can see where you are as you move throughout your run.
The link will always open in a browser, so your recipients don’t need to have the Strava app—or even be a Strava user—to see your location. The link also isn’t limited to the three contacts you choose within the Strava Beacon feature. You can copy and paste the link anywhere you want.
To find out more, click here.app progress follow
What happens if I can’t run?
If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.
If you are not planning to run please log into your MyRunning Account and withdraw from the race.
If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible.
How do I leave my feedback from the event?
We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your MyRunning account and head to the FAQ's / Messaging section.complaint
Where are my results?
Full results can be found by logging into your MyDetails account on the website. If you have a query with your result, please email us using the contact form below.
Where are my split and category times?
Your split times and categories are shown in your MyRunning account.result
What do I do with my event number after the race?
The event number is disposable, you do not need to return it to us.
I did not finish, can I still get a finishers medal and other finishers items?
Sorry no, medals and finishers items are a mark of achievement of finishing the event so it would not be fair to those that completed the full distance.medal goodie goody bag
I did not receive all the finishers items I should have after the event, how do I go about receiving these?
Please get in touch with us via the contact form letting us know which item(s) you didn't receive and we will arrange to have them sent out to you as soon as possible.medal t-shirt
I’ve not collected my baggage from the baggage truck/baggage area, what should I do?
Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the bag and its contents
- Your event number
- Contact phone number
I have lost an item at the event what should I do?
Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the item
- Where you think you lost the item
- Your event number
- Contact phone number
If the item is valuable we would recommend you file a police report. It is your responsibility to do this.missing
The distance on my GPS Device says I ran more/less than the race distance.
Even if you had a perfectly accurate GPS device, you should expect it to record a distance slightly longer than the official length. For example, when you factor in the crowds and the water stops, it is nearly impossible to run the shortest possible path that the certifier takes when measuring the course.
When will I receive my medal insert order?
Each medal insert is individually engraved with your name and time. It usually takes 8-10 weeks post-event to receive your medal insert in the post. Medal Inserts dispatched to Overseas participants can take significantly longer.
You will still receive your medal on the day of the event!medal insert
When will I receive the merchandise I ordered?
If you have ordered any merchandise you will receive this within three weeks of your order.
Overseas orders will take longer to arrive & may be subject to customs fees. Overseas orders are sent via Royal Mail standard international post with no tracking information.
There may also be a delay over the seasonal holidays, such as Christmas and New Year, so please allow 1-2 weeks flexibility for items to be sent at this time.
I am not satisfied with my merchandise, how do I return it?
If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused and have all the original tags.
You can view the Merchandise Return Policy via the "Terms" section which can be accessed via the "My Profile" section of your MyRunning account.shop
What is meant by charity entry and own entry?
Charity Entry - An entry in the event that is paid for by an Affiliate Charity or the Official Charity. If you secure a charity entry, your charity will expect you to agree to raise a minimum amount in sponsorship money, and may ask you to pay a registration fee towards the cost of your entry.
Own Entry - Any type of entry (e.g. standard/late/club) which you pay for yourself. Participants who have purchased their own entry are welcome, but not obliged, to fundraise for any charity of their choice. If you do wish to fundraise for an Affiliate Charity or the Official Charity, you can select to do this via the ‘Fundraising’ tab in your MyRunning account, which will lead you through setting up a JustGiving page. If the charity is not an Affiliate Charity, you are welcome to raise money for them, however you would need to contact them directly yourself.
When you advise a charity that you wish to fundraise for them, they will spend time, effort and money on building a relationship with you. Therefore, please do not do so unless you are very committed to fundraising.
If you have paid for your entry, no part of this entry fee goes to charity.
I cannot see the Charity I wish to fundraise for on your website, can I still participate and raise funds for them?
If the charity is not listed on our website you are welcome to raise money for them, however you would need to purchase a Standard Entry into the event and contact the charity directly to let them know you are raising funds for them.
How do I get a charity entry?
a. Instant Charity Entry (ICE)
Secure an ICE with Cancer Research UK. When you sign up for ICE, you agree to various terms and conditions (including minimum sponsorship) and your Charity Entry in your chosen race is then instantly ’approved’.
b. Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application.
Can my charity complete my entry on my behalf?
NO! You must enter online through MyRunning yourself. This is because you must agree to the event terms and conditions and disclaimer, which only you can do. You are solely responsible for ensuring that you have an approved entry in your chosen event.
If I secure a charity entry with an Affiliate Charity, do I have to fundraise for that charity?
YES! Your chosen Affiliate Charity has paid for your charity entry and will require a minimum amount in sponsorship money to ensure that their involvement in the event results in funds being raised for the charity. Please think very carefully before securing a charity entry as any change of heart on your part, whether that be regarding your choice of charity, your ability to raise the minimum sponsorship required, or taking part in the event at all, can have a very negative impact on the charity.
If I secure a charity entry, how much sponsorship money will my charity expect me to raise?
This will depend on the charity you choose. If you sign up for an Instant Charity Entry with our Official Charity or one of our Premier Affiliate Charities, you will be asked to agree to raise a minimum amount in sponsorship money as part of the sign up process. If you are thinking of applying for a Charity Entry with one of our other Affiliate Charities, and wish to know what is expected of you before submitting your application, please contact the charity directly to discuss this with them. Contact details are provided in the 'Fundraising' or 'Our Charities' tab in your MyRunning account.
If standard entries are closed, but charity entries remain open, how can I enter if the charity I wish to fundraise for is not an affiliate charity?
Please direct a representative from your chosen charity to our “Become an Affiliate Charity” page which can be found in the 'Charities' tab for the event on the MyRunning website. Please note that there are costs associated with becoming an Affiliate Charity, and your chosen charity may not wish to proceed. In this case, you will need to wait until entries open for next year’s event when you will be able to purchase your Own Entry.
When will charity entries close?
Please see the end of the Entry Information page for details of Charity Entry closing dates/times. If applying for a Charity Entry, your charity must approve your application prior to the closing date/time to ensure you are able to participate. If completing an ICE with the Official Charity or one of the Premier Affiliate Charities, you will need to have reached the end of the process prior to the Charity Entry closing date/time.
Can you take part on behalf of two charities and if so how would you enter?
This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.two 2 several charities
I know my chosen charity requires me to pay them a registration fee towards the cost of my charity entry. Who should I contact to find out how to pay this?
Please contact your chosen charity directly.
I have an approved charity entry but wish to withdraw from the event. What should I do?
Please contact your charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your charity entry so please do think carefully before entering the event.cant cannot wont will not unable attend take part
Can I transfer my charity entry from one location to another?
This would be treated as two entirely separate entries. For example, If you have an approved charity entry in the Edinburgh event and wish to change to the Glasgow event, you would need to ask your charity to withdraw your entry in the Edinburgh event and you would then need to enter the Glasgow event from scratch, providing entries are still open.
Can I transfer my charity entry to another participant?
This would be treated as two entirely separate entries. The withdrawal of your charity entry and the other runner’s entry are not at all related. You would need to ask your charity to withdraw your entry and the other runner would need to begin the entry process from scratch, providing entries are still open. If entries are closed, it will not be possible for the second runner to participate. Your charity will incur a fee for the withdrawal of your charity entry, so please do think carefully before entering.
I'm worried that I won't manage to raise the minimum sponsorship required by my chosen charity. What should I do?Your charity will incur a fee for the withdrawal of your original entry, and is not obliged to guarantee your new entry, so please do think carefully before initially choosing your race distance and discuss any proposed changes with your charity as soon as possible.
Who should I contact if I have a question about a JustGiving page?Please contact JustGiving directly.
Since selecting a charity, applying for them and being approved to take part for them, I now wish to take part for a different charity. Is this possible?
If you have applied for a charity place and your charity has approved you, this charity has now paid for your place.
If you wish to withdraw your entry so you can apply for a different charity, you will need to advise the charity directly to discuss and they will need to withdraw you from the event for you to apply with another charity. Your charity will incur a fee for the withdrawal of your charity entry so please do think carefully before doing so.
I would like to get sponsorship forms to raise funds for my chosen charity, how do I do this?Please contact your chosen charity directly to ask them to send these out to you.
What information can I expect to receive from the event organisers?
Your Event Information Pack will be available from within your MyRunning account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your MyRunning account.
Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
How does my sponsorship money get to my charity?The easiest and quickest way to get the money you raise to your charity is by setting up an online giving page at www.justgiving.com. Alternatively, ask your chosen charity to provide you with sponsorship forms and once you have collected all monies, you can send your charity a cheque for the total amount. Please do speak to your charity regarding the most suitable method of collecting and submitting sponsorship money and they will be able to help you. Your sponsorship money must always be sent directly to your chosen charity and not to the event organisers.
Can my friend pick up my event number for me?
Yes, your friend can pick up your event number for you. In order to do so they require a copy of your confirmation email and your ID or just a copy of your ID.running bib race
Where should I wear my event number?
This information can be found in your Event Information Pack, but generally, it will be worn pinned to the front of your clothing.running bib race
I have linked my standard entry to a chosen charity but they have not yet been in contact with me
Please refer to the relevant event website, search for your chosen charity within the 'Charities' drop down menu and email the charity directly.
I am an Affiliate Charity and have forgotten how to log into my GSi Charity Central AccountIf you require your log in details please visit www.gsicharitycentral.com, your user log in is your email address and if you have forgotten your password then click on the link offered to reset it.
Where can I find a list of all participants?
We do not publish a list of names of those who have entered events.
I've checked my bank statement and it shows I've paid twice, how can I get a refund?
Please contact us using the form at the bottom of this page and a member of the team will process the refund. The money will appear back in your account within 3-5 working days.dublicate
If we are not an Affiliate Charity can we exhibit at your event?
We only have space at some of our Events for our Affiliate Charities in our Charity Village. Unfortunately if you are not an Affiliate Charity, you are not able to take this space.
I've recently suffered from a family bereavement and no longer wish to take part, what should I do?
Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'.
Is it possible for my result to remain anonymous or not to be published?No, this is not possible.
Can I be refunded for any bus tickets I no longer need?No. All bus tickets are non-refundable, and may not be deferred towards a future event.
Do you have any childcare facilities?
No. We do not have any child care facilities at the event.
Is there any provision for having personal water bottles distributed to hydration stations on the course?
No, this is not possible.
Are the distance markers in kilometres or miles?
The distance markers are in kilometers.
If I have a charity entry, will I get a finishers medal and other finishers items?
As long as they finish, all participants will get a finishers medal and other finishers items.
Can I run with a small back pack?
Yes. But we do encourage runners to drop their bags at the baggage truck, or hand them out to friends or family as much as possible.
If for medical reasons, you need to keep your backpack on the course, you may be asked to have your bag searched by security. Please take this time into account and arrive early enough.ruck sack diabetes diabetic glucose machine
I have forgotten my predicted time - where can I find this?
Please log back into your MyRunning account where you will find this information, the start pen allocated to you will be related to the time you gave on entry.
I have a charity entry but I wish to change charity due to a family bereavement
You need to contact the charity you have your charity entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another charity entry is to reapply for a charity entry to the new charity of your choice.
When do I receive my t-shirt and medal?
You will receive your t-shirt and medal after you have finished the event in the finisher's area.
If you have ordered a medal insert, this will be posted out to you separately.race pack recovery
I've had issues during the entry process with processing my payment, what should I do?
Please contact us using the link below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your MyRunning account within the next 14 days to check. You will not receive an email back from us.
I'm having issues with my chosen payment card, what should I do?Please ensure you have entered the correct card details. If issues persist we would advise using an alternative card to process your payment.
We purchased an 'Own Entry' place to raise funds for charity, but our charity have told us we need to raise a set amount of money for them as they provided our entry free of charge? This is not correct, what do I do?
Please contact your Charity directly, they will be able to confirm for you and clear up any queries.
I chose the incorrect Affiliate Charity when I purchased my own entry, how do I change this?Please action this by visiting your 'MyRunning' account.
My entry says I am raising money for charity even though I purchased my own entry, I never selected to raise funds for charity. What do I do?
Please contact the charity directly to let them know this was an error, you will find their contact details within the 'charity' section of your event website.
Do I have to take part for charity if I purchase my own entry?
Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.
I've paid for my own entry but selected the wrong charity I intend to fundraise for, how do I amend this?
If you have pledged to fundraise for another charity in error you can amend your choice by logging into your MyRunning account and clicking the "Unlink entry from Charity" link next to your entry. Refresh the page and then you will see a new link appear "Click here to pledge to fundraise for an Affiliate Charity". You can then select your intended chosen charity from the drop down list.
While you reserve the right to withdraw your fundraising pledge going forward, please be advised that the charity you selected in error may have already incurred expense in providing you with a fundraising pack/charity running top etc. We would therefore ask that you carefully consider the implications of withdrawing your fundraising pledge before doing so. If you wish to discuss this with the charity you have selected in error before taking action, please contact them directly via their Affiliate Charity page on this website.wrong charity selection error
My charity entry application has been declined, why is this and what should I do?
If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.
1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.
2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.charity refused denied declined
My predicted time isn't accurate, can I move to a faster or slower start pen?
Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.predicted
I have a charity entry, I am not going to raise the minimum sponsorship so can I change to an 'own place' entry instead?
You need to inform your charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the charity directly. You can still link your entry to your chosen charity during the entry process.sponsorship minimum not fundraising
What information can I expect to receive from the event organisers?
The event information pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in.
Your Event Information Pack will be available from within your MyRunning account at least 10 days prior to the event.drinks drink meeting point meeting points
Do we wear our own running kit during the race?
Yes, runners wear their own running kit during the event.finisher t-shirt finishers t-shirts participant
Can I set up a fundraising page with Just Giving directly or do I have to do this on your website?
You can do this either way but if you do it via our website, your page will then be linked to both our event and your 'MyRunning' Account.
I have paid a charity registration fee, does that mean I am entered into the event?
No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.
My bank statement says I have paid but I do not have a confirmation email what do I do?
Unless you have an approved entry into the event which would come as a confirmation email you are not entered. We suggest you double check with your bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).
Is there a waiting list if the event is full?
We do not offer a waiting list for the event.withdraw transfer place reserve
Do we need to pay for a medal?
No this is included as part of your entry.
I have been injured and my predicted time is now slower than the estimate on my account, can I move start pens?
Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line.
We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.
I have not received a t-shirt/vest from my charity, what do I do?
Not every charity offers this, contact your charity directly using the charity information page from within the event website, found under the 'Run For Charity' section.
Are there toilets at the finish area?
Yes, there will be lots of toilets available for you to use after you have crossed the finish line.toilet finish
My chosen Charity is not an Affiliate Charity of the event, does that mean I cannot link the charity within 'MyRunning' account?
If the Charity you are raising funds for is not an Affiliate Charity of the Event, that is all absolutely fine. However, you will not be able to link your chosen Charity to your 'MyRunning' Account and you will need to set up your Just Giving page from within the JG Site directly.
Can I run barefoot?
We strongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.barefoot
How do I pay my registration fee to my chosen charity?
Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.reg fee entry fee
Am I able to choose a specific event number?
Unfortunately no it is not possible to choose a specific event number.bib race participant
I can no longer take part, can I give my event number to my friend?
NO. Any person who participates in the event without a current official event bib number officially assigned to him/her is subject to removal and disqualification from future events.bib race running
Where can I make an official complaint about the event?
Please use the contact form available at the bottom of the 'Contact' page and select from the relevant dropdown list.
What is a 'personalised medal insert'?
It's a bespoke medal insert engraved with your name and official finish-time, which you fix to the recess on the back of your medal to create an everlasting memory of your achievement. You will receive your medal insert 8-10 weeks post-event.
Is there an Official Accommodation Provider for your events?
YES! Please check out www.officialhotels.com for all your accommodation requirements, including hotels close to both the start and finish lines.
Can I enter on the day of the event?
No, you must enter the event through the online entry process beforehand providing entries for the event are still open.
Is it possible to pre-book parking?
No, we don't allocate parking for the events.car park
The pen I have been allocated in seems to be very far back from the start line? Is this correct?
Runners are allocated based on their predicted times.
There are up to a maximum of 12 start pens at each event. Sizes are determined either by the start team or in some circumstances, by the geography of the start area, e.g. street junctions, pedestrian crossings, etc. You will have primarily have been placed in a start pen based on your predicted time.
To assist in posting out all numbers in time for the event, there is often more than one export of entries. This can result in a slight variant in positioning of runners once the second export takes place. But generally, runners are placed in the pens based on their given predicted time. Therefore it is important that you go to your allocated pen.
Runners sometimes move back a pen if they want to run with a friend. If you do this, it is important that you still place your bag on the Baggage Truck that corresponds with your own number.
The colour Sequence at our events are as follows:
- Elite / Top Club (EMF Sunday / BMF Sunday only). Released first / closest to start line.
Depending on the size of the event, we will not always use all of start pens above. Where there is more than one start line e.g. EMF Saturday / Kilomathon / SHM, we will use a different colour range at each start area.correct start pen
My dog has eaten my running number, what can I do?
You can pick up a spare from the Event Number Station at the event.
The number on the back of my event number doesn't match the number on the front, is there a problem with this?
No, this is not a problem. These two numbers are not supposed to match.race number code different same bib race
I threw my event number away by accident, what shall I do?
Please bring along your confirmation of entry email along with photo ID & you can pick up a replacement number at the Event Number Station on event weekend.bib race running
My event pack has arrived and my event number / baggage tag is missing?
Please visit the Event Number Station who will be able to provide another event race number and / or baggage tag.Baggage Tag Race Number missing
I specified the wrong tshirt size and now it's on my event number, can I change this?
We would be unable to provide you with a different sized t-shirt to the one specified on your event number as t-shirt size quantities are organised months in advance. Please collect the t-shirt specified on your event number when you finish.bib
I have lost my event number, what should I do?
Please visit the Event Number Station to collect a replacement.misplaced bib replace race running
I have ordered a medal insert but my address has changed.
Your information is sent to our engraver approx 1 week after the event. Your medal insert will be posted to the address that is showing in your MyDetails account at this time.
I have ordered a personalised medal, can I have the name of the person we are running in memory of, rather than my own?
Unfortunately this is not possible.
I have lost something at the event, how and when can I get this back?
For some events there will be a high volume of lost property which have been handed in or found. If we have found some property which is identifiable to you we will contact you to arrange this being returned to you. If your item doesn't have your personal details on it, you can use the contact form on the website to give us a description of what you have lost and we will search through our lost property to check if it has been found and arrange the return to you.property found missing
If I am running for a charity do I also have to buy my own entry?
If you enter via a charity entry this means the charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a charity approved confirmation of entry email from us to ensure you have a charity entry.
My event number has a CRUK logo on it, that is not my chosen charity can I change this?
They are official charity to the event so will always appear on the event numbers regardless of which charity you have chosen to run for.race bib running
We are running for charity, are you able to make a donation towards our fundraising and save us money in the entry fee?
As you can appreciate we work with over 366 Affiliate Charity so cannot be seen to be donating towards any charity specifically with regards to contributing to entry fees.
Can I update my t-shirt size?
No you are unable to update your t-shirt size within your 'MyDetails' account once you have entered the event.t-shirt size change update
Are there any prizes or presentations for the top 3?
No, the event is all about the taking part. Everyone is a winner no matter how fast or how slow you go!money 1st 2nd 3rd first second third
Why are my results not showing on Run Britain / Power of 10 websites?
Whilst the Men's 10K is a timed event, the nature of the event means it is not treated as an athletics event and as such are not permitted with Scottish and UK Athletics. Due to this, your results will not show on either the Power of 10 or Run Britain websites. The purpose of the Men's 10K is to help guys take that first step to become a fitter, healthier and happier person so everyone is a winner no matter how fast or slow you go!run britain; power of 10
My voucher code isn't working.
There are usually 2 codes - one for entries and one for merchandise. Make sure you're using the correct code for the correct discount to be applied.
Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.issue problem discount
How long will it take to refund my merchandise order / duplicate entry?
Once you have contacted the team using the contact form, this will be actioned within 21 days and the refund made to your bank account. Should you not receive the refund within 21 days then please contact us again.
Is it possible to advertise at your event(s)?
Yes! We have several advertising opportunities available, please see the document by clicking on the link here. Please contact us using the form below and selecting 'Marketing/Sales' from the dropdown if you wish to purchase some of the listed advertising opportunities.
When will the event reach capacity?
This is dependent on demand for each event, please keep an eye on our website/social media for updates.
How can I guarantee that I will be in the same start pen as my friend that I want to run with?
Unfortunately you can’t guarantee it and we can’t move you into the same start pen however if you select a specific time as your predicted finish time, there is a higher chance of being in the same pen than if you select a more commonly selected finish time, such as 30 minutes, or 1 hour.
All predicted times will be locked before the event date and therefore any updates must be completed in advance of this date.
Are spectator tickets required to watch the race?
No. Anyone coming along to watch you at the race can do so without a ticket.spectator
The event merchandise is showing as out of stock, when will it be back in stock?
Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.
Do you offer any discounts for military personnel?
No we do not offer any discounts.
What is a minimum sponsorship level?
This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.
What is a predicted fundraising target?
This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.
I have a standard entry and would like to change my chosen charity to a different charity, how do I do this?
You visit your 'MyRunning' account and unlink the charity you have chosen initially. You can then choose to link a different charity from the Affiliate Charity list.
What should I do if I have not received a sponsorship pack or t-shirt from my chosen charity prior to my event and expected to?
Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.tshirt ts-hirt pack sponsorship pack welcome pack
How can I cancel my charity entry when it says 'awaiting approval'
You need to contact your charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another charity.Delete Withdraw Cancel Remove CPA
If an event is sold out is there any way I can I still enter / add someone to our group?
No. Once entries are sold out for an event it is not possible to enter. Entries cannot be transferred.sold out add additonal enter
Is the event officially measured and permitted as an athletics race?
This event is not an athletics race but is about allowing men to make good choices about their health and fitness and use the event as a personal goal.
The route is measured to a 10K distance but is not permitted as an athletics event.
My finisher's t-shirt is too small. Can I swap for another size?
Unfortunately t-shirt size quantities are organised months ahead of the event therefore you must collect the size requested when you signed up. We are unable to provide you with a different sized t-shirt after the event.swap, t-shirt, change
Can I start the event late?
The event will start at the time indicated in your Event Information Pack and on the website. After all the start pens have crossed the start line and the sweep vehicle has taken it's position at the back of the participants, the start line will be closed down and the timing mats switched off. This is done to keep participants safe as often roads are reopened directly after participants pass through the area.
If you arrive late and take the decision to start and catch up with the rest of the participants, you do so at your own risk and must use pavements to do so as we cannot guarantee that the route will be safe until you are ahead of the sweep vehicle and join the mass of participants once again.
Please note that if you start after the start has been closed down, you will not receive a "chip time" however if you cross the finish line before it is closed down then you will be awarded a "gun time". Unfortunately it is not possible to award a chip time to those who decide to start late.chip time, gun time
Can I create a joint fundraising page with friends/family if I enter individually?
Yes - you can sign up separately and then create a joint fundraising page on the fundrasing platform of your choice e.g. JustGiving or speak to your chosen charity.joint friends family fundraising charity individual individually sign up
When I attempt to process my payment I am directed to secpayment.com, what is this site?
We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.ukinsecure payment website security
Do I need to present a medical certificate to participate in your events?
You do not need to present a medical certificate to take part.
If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.Medical Certificate Doctor
My merchandise has still not arrived after the time frame given, what can I do?
You can assume that this has been lost in the post and we will issue you with a refund. Please contact us via the contact form.
Can the names on event numbers be updated?
No, once entries are processed the name detailed on each entry is printed on the number. These details cannot be updated once your number is received.race event number name bib
I have received my event number and realised I have entered the wrong event, can I move to another?
No. We do not allow runners to transfer between events for the health and safety of all our participants. Supplies are allocated per event, if we allow runners to move between events then one event would have over supply in one event and the under supply in another event. When organising a large scale running event, supplies (t-shirts, medals etc etc) are specific to the event and are organised and ordered months in advance.wrong change mistake
I've recently moved house and think my event number has been posted there, can you send to my new address if I update within MyRunning account?
You can update your address details from your MyRunning account up until 3 months prior to the event date. After this date you will need to collect a replacement event number from the Event Number Station on the day of your event if you believe it has been sent to an old address.old new address
Payment issues so can I pay over the phone?
No this is an on line company so please try and alternative payment card.
Entry not appearing in order section of MyRunning?
Your entry does not appear in the order section which is majoritively for shop/merchandise purchases, it appears in entries.
I want to raise money for a personal cause and NOT for a charity - what should I do?
You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.
I wish to unsubscribe from your mailing list, how do I do this?
To unsubscribe from a mailing list, please follow the 'unsubscribe from this list' link at the bottom of the email.unsubscribe,mailing,list,email
Do you use plastic bottles at the event?We are very conscious of our environmental responsibilities and are actively striving towards eliminating waste from our event as the negative impact of this on the environment is very important to us as individuals and also as a company.
We are delighted to be making some real headway in this area by removing plastics from our finisher's packs which are either reusables or recyclable. The packaging on all finisher t-shirt products are compostable and can be added to your food waste recycling.
Although all the bottles that are used at our events are separated and recycled, we know that eliminating the need for any plastic needs to be our Plan A. Correct levels of hydration for participants is something which is seriously considered for the safe running of the event and the health of the participants. Other factors such as the logistics of packaging and moving water for thousands of participants where there can be no risk of contamination is of equal importance hence why we need to carefully consider the options for both on course and in our finish areas.
As such, we have been working with a company who specialises in bespoke, compostable solutions to investigate and test a number of compostable alternatives to plastic that will achieve our dual objective of ensuring clean and adequate volumes of water to our participants in a 100% environmentally way. We believe that we will have this solution in place for summer 2019, however we stress that with something as important as participant’s hydration during the events, it is vital that we have a safe and appropriate solution and will only make changes when we can guarantee this.
We want to offer our assurances that this is at the top of our agenda for development and we very much look forward to being able to offer these options to our participants in the very near future.environment plastics packaging hydration
I purchased my own entry but I see my chosen charity have places, if I apply to run for them instead will I be refunded for my own entry?
No you will not be refunded your entry fee (please see our t's and c's), the best option here is to keep your own standard entry and fundraise for the charity directly by linking your entry to the charity within your MyRunning account.
I have received the wrong sized running vest from my charity, how do I change this?vest charity top running wrong
I've recently got a date for an operation/been diagnosed with a medical condition and can no longer run - what do I do?
Unfortunately your entry cannot be transferred or deferred towards future events. Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'
Can I run with a water bladder backpack?
Yes. However, we do encourage runners to drop their bags at the baggage truck, or hand them out to friends or family as much as possible.
If for medical reasons, you need to keep your backpack on the course, you may be asked to have your bag searched by security. Please take this time into account and arrive early enough.
What do you do with my data?
How did I get on your mailing list?
How do I subscribe to your mailing list?
All you need to do is click here and follow the instructions. We look forward to welcoming you!
Why do you collect my date of birth?
We need this to define your entry method, there are different age limits to each event.date of birth
Is the event on on the TV?
No, this event isn't broadcast on the television.
I lost my medal/t-shirt from a few years ago and would like a replacement - is this possible?
No, we do not keep medals or t-shirts from previous years.
Do I need to show evidence of my fundraising to the event organiser?
No this is done via your chosen Charity.fundraising evidence event organiser
My event information pack states 'Pen TBC' and 'Number TBC', what does this mean?
It means your event number is currently being processed and allocated. This information will appear in your Event Information Pack in due course.tbc race event number allocated pen
Which name is on the event number?
The runner's first name only appears on the event number.bib number
My event number is damaged, will this affect my recorded time?
If you are at all concerned that your event number with your chip has been damaged in the post, you can visit the Event number station on event weekend and pick up a new number.bib race runner
How do I order a personalised medal insert for my medal?
You can order a medal insert from our website within our shop, or during your entry process. Medal inserts can no longer be purchased after event day.
Can I pay less and remove my finishers t-shirt from my entry?
No this is not possible.finisher, t-shirt, pay less, remove, receive, entry
I want to change my charity t-shirt?
You will need to contact the Charity directly, you will find the contact details within the event website under the Charities section.T-shirt, charity, change
I can't make it to the event, but I can run the distance elsewhere. Will still receive my medal/finisher's items?
No, you have to participate in the event in order to receive these.
When is the last day I can enter the event?
Please keep checking the event website, events close when they reach capacity so we can not give you a definite closing date for entries.last, day, final, enter, event
Can I order a medal insert for a past event?
No once the event is closed it is not possible to order a medal insert.
If I withdraw and reenter a different distance, will be JG fundraising page be affected?
No, the fundraing page and the amount of money raised will not be affected.
My gender is incorrect on my event number, is this a problem?
Yes this issue will need to be rectified for results purposes. Please contact us via the form below explaining the issue and we will update your account. You will need to pick up a replacement number from the Event Number Station on the day of the event. Download your Event Information Pack from your MyRunning account for more information on Event Number Station locations.gender race number event wrong incorrect male female
How do I enter a friend as a surprise to your event?
Currently there is no way of doing this, we need a participant to sign up to our terms and conditions on entry due to health and safety reasons.
What happens if adverse weather is expected?
The event will continue unless we expect weather conditions that mean it would be unsafe for the participants to do so. In the event of a cancellation, we will communicate directly with all participants via email or by text message.
Please plan for the forecast weather appropriately by making sure that you have a change of clothes packed and your bag lined with a waterproof liner to protect them so that you have something to change into after finishing when wind and rain is expected. Similarly, if warm weather is forecast, suncream should be worn and a running cap considered to keep the sun off.
Please keep an eye on the social media communications on the run up to the event for further guidance.weather, adverse, cancel, cancellation
Are there any official photos for this event?
There are no official photographers at the event so unfortuanately there will not be an option to purchase any after the event.
There will be a podium and backdrop at the event and we would encourage participants to use this to take their own photos as a momento of the day.
I am a man, can I enter?
Of course, men are more than welcome to enter the event(s)!male, enter,
I want to change my chosen charity, how do I do this?change charity withdraw different
I have a gift voucher - which events can I use this on?
A gift voucher can be used against any of the following events.
A gift voucher can be used for any events which are open for entries as long as the voucher is redeemed against an entry prior to it reaching its expiry date. Vouchers can only be used against entries, and can not be used against merchandise.
My gift voucher code isn't working, what should I do?
Please ensure you type your gift voucher code into the voucher code box rather than copy and paste.gift voucher code not working
I am on the waiting list for a refund, how do I check the status of this?
Please log in to your MyDetails account to check the status of your entry. If you have further questions after referring to your account, please use the contact form to get in touch.
Can I get a refund?
You can view our event terms via 'Terms' in the 'My Profile' section of your MyRunning account.cancel cancellation money postpone postponement virtual
How do I see my results from previous years?
If you have previously run in the event, your result will be displayed by logging into you MyRunning account and looking at your past events.past results time
What is your policy on reusing and recycling?
As an organisation, we are very environmentally focused and therefore will endeavour to reuse or adapt resources to avoid wastage. In the event this cannot be achieved, all of our waste goes to our partner Hamilton Waste and Recycling to ensure that none of the waste generated ends up in landfill.
Having recently invested over £10 million in new processing technology, the company is now able to recover and recycle an even wider range of materials including general waste, mixed recycling, food, glass and plastic. It also operates Scotland's only mattress recycling facility and accredited plasterboard recycling service. All customers are assured of full compliance with the Scottish "Zero Waste Regulations". Customers in the centre of Edinburgh also benefit from collections made at specific times and locations in line with the city's "Right Time, Right Place" policy.
Hamilton is committed to ensuring that Scotland maintains its position at the forefront of developing the circular economy and helping its customers to realise the environmental and commercial value of the material that they throw away.reuse old waste recycle medal
What Covid-19 precautions will be in place at the event?
As we make a return to live events, our priority remains the safety of our participants, and that of our event team and delivery partners. Over the past few months, we have been working closely with local authorities and emergency service partners to ensure the safe delivery of the event.
Although some of these measures may no longer be a legal requirement, we ask that everyone involved with the event, from participants through to suppliers, and event delivery team follow these in order to safeguard events at this time, and ensure that by acting responsibly and safely, they can continue.
As such, the following measures will be implemented at the event:
All participants, event team and delivery partners will be encouraged to follow good hygiene practices in the lead up to and during the event.
Hand sanitising facilities will be available throughout the event, however we encourage all participants, event team and delivery partners to bring your own and be self-sufficient as possible.
All event attendees will be required to wear a face covering when indoors, on event transport, and in the start and finish areas where social distancing cannot be maintained.
Face coverings will not be required In open spaces where physical distancing can be maintained, or while running on course.
All participants, event team and delivery partners will be encouraged to take a lateral flow test within 24 hours prior to arrival at the event. These can be ordered free-of-charge from the government website. If you test positive, do not come to the event. Please contact us with a positive PCR test result, and we will be able to offer you a deferment to the 2022 event.
We ask all participants to be respectful of other’s space at the event, and understand that some people feel require more space in order to feel comfortable. Participants will be required to socially distance in the start and finish areas.
Additional space has been made available in the start pens, but participants should stay out of the pen and join onto the back of their pen if they wish to. This will make no difference to your result, as your timing chip will only start when you cross the start line.
Participants are encouraged to bring their own water and nutrition to the event. There will still be Hydration stations available on the course, but bottles will remain sealed, and participants will pick these up from the hydration tables themselves, rather than be handed to you by the event team.
Baggage will be available for participants, however, we encourage you to come to the event "ready to go" with little or zero baggage.
Additional space will be allocated to the start pens, but participants should feel comfortable to not enter the pen and join the back of their pen if they wish to.
Participants may be encouraged to use toilets that correspond to their start pen at the event start, so please look out for the colour that corresponds to your event number.
In order to safeguard the event, we have made the decision to remove activities that will result in the gathering of crowd such as charity village, catering, entertainment and cheer points.
We ask participants to disperse from the finish area as quickly as possible after finishing.
We ask you to please try and discourage spectators from attending. If this is not possible, we ask that participants limit the number of friends/family that you are bringing, particularly to the start and finish areas.coronavirus cancel postponement
Is it possible to run the 2021 event virtually if I don't feel comfortable coming to the actual event?
We understand that some people may not wish to attend events yet. If this is the case for you, we will allow participants to complete the event virtually.
This must still be completed on the day of the event, or within the week following the event. After you have completed the event, please contact us via the online contact us form within FAQs and let us know that you have done so, and your finishing time. We will then log this and post out your finisher's pack.
Please note that times submitted for an event run virtually cannot be deemed to be an 'official result', but we will record it within your account for you.
We look forward to seeing you back on the start line when you are ready!covid scared worried virtual comfortable
What do I do if I test positive for covid prior to the event, or are still recovering from having covid?
If you test positive for covid prior to the event, please DO NOT come to the event.
We know you will be disappointed not to be able to run, but it really is essential that for your health, and for the health of others at the event, that you do not come to the event.
In this scenario, we are offering people in this position a deferment to the following year's event. There will be no additional cost to you, we are simply trying to give people the opportunity to achieve their goal, and keep everyone safe.
Please contact us and let us know this is the case for you, we will require proof of your positive PCR result, and then we will arrange a deferment for you.positive covid ill
How do I join the Event Team?
If you visit eventteam.zone you will be able to either login or sign up for a new Event Team Zone account.
From within Event Team Zone you will be able to view all of the opportunities available to join the Event Team. You can register your interest in one or more of the Event Team roles and a member of our team will be in touch with further details.event team zone ETZ race crew volunteer work experience help
My running club isn’t listed? What should I do?
If you can’t find your running club listed in the drop down menu, please contact us using the form below and we can add it to the list for you. To update your running club at any time, all you need to do is alter your information in the ’My Personal Details’ section which can be accessed via the "My Profile" section of your ’My Running account.
Please note we can only list UK Running Clubs.
I'm a late entrant. I did not receive my confirmation email, which I need to collect my event number. What should I do?
The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your My Running account, go to your profile and click on ’My Orders.’ Print this page showing the payment for your entry.
I haven’t received my confirmation email, what should I do?
Firstly, please check your junk mail box.
If you still can’t find it then please contact us using the 'contact us' link at the bottom. If you do find an email from us in your junk mail, please mark it as ‘not junk’ or as a ‘favourite’ to ensure that our communications get through to you.
What information can I expect to receive from the event organisers?
Your Event Information Pack will be available from within your My Running account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific event distance you are participating in.
I would like my carer/guide to run with me - how do I arrange this?
A carer, guide or any other runner in a support role is eligible for a free entry. They MUST set up their own 'MyRunning' account and create an entry into the relevant event. Once at the payment stage, email us using the Contact Us form at the bottom of this page, explaining your support role and we can manually approve your entry free of charge. This MUST happen prior to the entry cut off date or you will not be able to take part.blind guide support accessible
Can I update my details (name, address, contact number, predicted time etc)?
If your surname has changed, please contact us using the form below and we can update this for you.
Your email address and mobile number can be updated from within your My Running account on your profile under the 'My Personal Details' tab.
You can update your address details from your My Running account up until 1 month prior to the event date. After this date you will need to collect your event number from the Event Number Station.
You can update your predicted finish time up until 1 month prior to the event date on your My Running account and clicking on 'Manage My Entry' on the event you are participating in. At this point your start pen will be assigned and we will not be able to change your start pen position.predicted expected
I've recently found out I'm pregnant and can no longer take part, what should I do?
You can transfer your entry to another runner by selecting "Manage my Entry" on your MyRunning dashboard for the event & selecting "Transfer my Entry".
If the transfer deadline has passed, unfortunately your entry cannot be transferred. Please let us know you are no longer taking part by selecting "Withdraw my Entry" via the "Manage my Entry" section of your MyRunning account.
My bank statement shows payment taken for the event but the webpage says I still need to pay?
This means you are NOT entered into the event. Please click on the link at the bottom of this page to contact us so we can look into this for you.
If I'm a late entrant, will I receive my event number?
If you are a late entrant, you will pick up your event number at the Event Number Station at your start location. Please read your Event Information Pack which can be found within your MyRunning account for full details on the location of your Event Number Station.race bib
Can I enter a friend into an event?
Of course! You should complete the entry as normal on your MyRunning account, & when asked "Who the entry is for?" you will need to select "Another Adult". You will then be asked to complete the other adult details which includes their email address & age.
Once the entry is complete the other adult will receive an email asking them to complete the entry.adult mate family
My friends are receiving emails from you but I'm not, why is this?
It is likely you are not subscribed to our email list. To update your preferences and ensure you receive our emails communications, login to your My Running account and visit the 'My Preferences' tab where you can change your 'Contact Preferences'.
I have lost my confirmation email, how do I know if I am entered into the event?
Please log into your MyRunning account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event.
On your MyRunning account, the event will show as "Entered" on your dashboard.approve confirm
How do I use my gift voucher?
Login to your MyRunning account to access your gift voucher code and value.
To redeem your voucher code, proceed with a valid entry until the final stage of the entry process where your items are listed in your order summary.
Here you will see 'ADD VOUCHER' in orange, click on the text and ad your voucher code into the text box that appears.code discount
How do I withdraw my entry?
To withdraw your entry, please login to your MyRunning account and select 'withdraw my entry' via 'Manage my entry' section on your event dashboard.
I want to add my running club to my approved entry, how do I do this?
This can be updated by logging into your My Running account, clicking on 'My Profile' > 'My Personal Details' > Update your running club information.
Where can I access my Event Information Pack?
Your Event Information Pack will be available from within your My Running account under your confirmed events at least 10 days prior to the event.
The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
Can more than one person sign up using the same email address ?
No, each entrant will need to sign up with their own email address.enter entry
I requested a password reset for my 'My Running' account but have not received this?
Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there.
How do I update my 'My Running' password?
Please click the 'My Preferences' tab on your profile page and then 'Update My Password.'
Can you give me some information about travel options on event day?
There are details of public transport and event transport options available in the Transport section of your Event Information Pack and also in the 'Transport Info' section on your event dashboard on MyRunning. Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event.bus car walk train tram bike
How and when do I receive my bus or car parking ticket(s)?
Your bus or car parking tickets are available to download from your My Running account 10 days prior to the event. These can be accessed via 'My Orders' of your 'My Profile' section of your account.
Bus tickets WILL NOT be posted out or emailed to you.pass
Are there baggage trucks to transport my belongings from the start to the finish?
Yes. Baggage trucks will be located near your start line, please look at the start map to familiarise yourself with the area. You can find out more information via your Event Information Pack via you MyRunning account for details on when the baggage trucks are open & close. Your Information Pack will be available to view in your MyRunning account 10 days prior to event day.
The baggage trucks will transport your baggage to the Reunion Area for you to pick up when you finish your race. The baggage truck service is provided free of charge.
Top Tips for Baggage:
- Your baggage tag will be sent to you in your pack with your event number. It is very important that you remove it from the envelope and attach it to the bag you will be using BEFORE you leave your home or hotel. You won't be able to leave baggage on the baggage truck without a tag on it.
- Pack dry warm clothes and any recovery food items you want to have after your run.
- There will be lots of runners leaving baggage so please leave plenty of time to drop your baggage with the team.
- We can accept rucksacks, sports bags or a bag of a similar size. We cannot accept suitcases or very large bags.
Can you help me organise my personal travel arrangements to the event?
Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event.
All transport options we offer will be shown in the Transport Info section of your MyRunning account, as well as your Event Information Pack.bus car walk train tram bike cycle
Where do the event buses operate from?
You can find out where the event buses operate from via your MyRunning account by selecting the event you are entered in or looking to enter & viewing the 'Transport Info' section.
From here you can find times, locations and ticket information.transport
Where can I find out information on road closures?
You can view the road closure document for the event via the 'Transport Info' section of your MyRunning account. This will be available at the one month prior to the event.transport
Are there event bus tickets available for spectators so that I can buy one for my friend or family member?
Yes, you can view these in the shop via MyRunning.
My number does not include a t-shirt size will I still get a t-shirt?
If your t-shirt size does NOT appear on your event number it is because you did not include this within your MyRunning account. You will need to advise one of the finish marshals of your t-shirt size at the finish and if there are enough of that size, you will be allocated one.
Please update your t-shirt size within your MyRunning account if you enter another event in the future.
Can I still use my event bus ticket if I have withdrawn from the event?
Yes, you can still use your bus ticket. Please log into your MyRunning account to access this.
You can either print off your ticket, or show your ticket on your phone to our bus marshals on the day.pass
I want to share my story of why I'm running, how do I do this?
Please complete the contact us form, and we will be able to share your story on our social media channels, as well as sending to the local press and may also use it in our newsletters. If you are running for a charity or a worthy cause don’t forget to include a link to your JustGiving account as this will help you achieve your fundraising target. You should also upload a picture or two to go with your story. Please remember to include as many details as possible;
fundraising story share why special media PR
- who you are running for or in memory of
- your motivation for running
- a little background info about yourself
- the charity you are raising funds for and why
- your current fitness level and how your training is going
- link to your JustGiving account.
What is MyRunning?
MyRunning was launched in December 2021, and replaced the former MyRunning system. MyRunning brings together into a single system multiple event brands.
This means that if you have taken part in any of our previous events, you will be able to see all your results in one place, as well as being able to enter and administer different events from one easy portal.
We hope you enjoy using MyRunning as much as we have enjoyed creating it for you!My Details account login log in
Are training plans available?
Yes, training plans are available but you will need to purchase this as part of your entry.training plan
Can I link my JustGiving page to my 'MyRunning' account?
Within MyRunning you have the ability to create a new JustGiving page for any event you are entered into. This can be done via the 'Fundraising' section of your account.
If you have already got a JustGiving page that was created on JustGiving, you can't currently link this page to your MyRunning account. We are working on updating this feature and hope to be able to provide this functionality later in the year.JustGiving Just Giving Fundraising Charity Donations
I have bought an entry for another runner that is 'Awaiting Completion'. What do I need to do to complete the entry?
The person who the entry is for needs to login to their MyRunning account and click the 'Complete Entry Now' button on their profile. They can login to MyRunning using the link in the email that was sent to them at the point you paid for their entry.
You cannot complete the entry for the person you bought the entry for because they need to accept the Terms & Conditions of entry themselves and provide any additional event specific information as required (Postal Address, Predicted Time, T-Shirt Size for example).Awaiting Approval Incomplete Complete
Can I transfer my entry to someone else?transfer
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